Through a careful analysis of an enterprise’s service levels we identify opportunities for brand, reputation and revenue drivers.

We take a 360 view of an organization’s customer experience function, viewed through a marketer’s lens. We conduct careful audits of the customer service, front line retail, and all other potential touch-points to generate non-traditional, cost-effective customer service and marketing solutions. We conduct both Web and live audits of real customers and provide recommendations to elicit better, faster, more elegant response.