When Peter Shankman was in his second job out of college, working for the New Jersey Devils, he saw a sign in the locker room at the Meadowlands Arena that read “Good isn’t good enough, when better is expected.” That always stayed with him, and he’s tried to live by that motto ever since. What...
read moreRachel’s first job was at the ticket counter at the Cineplex Odeon Fantasy movie theater in Rockville Centre, Long Island. While she hopes never to find herself in a uniform composed of shades of purple, lavender and magenta, she takes with her valuable lessons learned there, to this day. Delight the customer,...
read moreDavid Kaufman co-founded Acquis Consulting Group in 1998 to be a different type of firm. We value their process driven, but also creative, thinking. In an industry where resources are often wasted on strategies never employed, David’s vision for Acquis was a firm that gets things done and we couldn’t agree more...
read moreEveryone needs a doctor in the house, and we’re delighted to have “Dr. Woody” in ours. As an organizational psychologist and CEC certified executive coach, Dr. Woody works with both private and corporate clients on the key driver of the customer experience: PEOPLE! He focuses on talent...
read moreCustomer Service is a delicate blend of art and science. Hassani is on our science team. She dreams in algorithms…really. Hassani has worked extensively in technology strategy for American Express’ Digital Capabilities Team where she managed the transformation of merchant data and the implementation of the...
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